For our full salon policy, click here.

Consultation Fees

A consultation fee of $25 per person is required for new installations. Consultation fees are non-refundable and can not be applied towards another date should the client decide to cancel.

Cancellations and Rescheduling

For retightening services, clients shall notify their consultant 48 hours in advance to reschedule their appointment.

Clients shall reschedule or cancel appointments by clicking the link provided in their appointment confirmation email. Clients should not call in to reschedule.

A $35 dollar cancellation fee applies if the client does not give 48 hour notice.

Medialinkx reserves the right to discontinue service for repeat cancellations.  

Clients that are sick, at any stage, should reschedule. If client exhibits signs of illness, they will be rescheduled. Cancellation and pre-payment fees apply if 48 hour notice has not been giving. If illness occured within 48 hours of appointment, client can submit their doctor's documenation to waive the cancellation fee.

Preparation for Consultations, Installation and Retightening Services
All clients must wash their hair at least 2 days before their service.  Shampoo service can be provided at an additional cost.  The hair should be free of any conditioner, grease, ect…

Transfer Clients
For the purposes of retightening services, Medialinkx defines transfer clients as a customer that has not had their Sisterlocks or Brotherlocks installed by Medialinkx or as a client that has not received retightening services from us within 2 months.

Click here for the Transfer Client Policy

Gift certificates are the perfect way to show a loved ones you care.  Our gift certificates can be used for all services and products and do not expire.  Add a personalized message to your gift certificate during check out and your recipient will be emailed your gift immediately.

All gift certificates generate a unique coupon code that loved one can redeem online or at our salon.  They simply purchase products or services online and add their gift certificate coupon code during check out and the gift certificate is applied to their order.  They can also present their gift certificate from their phone during salon visits and we will take care of the rest.

So what are you waiting for, purchase your gift certificate now!

Click here to purchase Gift Certificates

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